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How We Handle Your Privacy at batotoo

Your account information, payment details and gaming activity stay secure with us. We built our privacy practices around Indonesia's local payment systems—DANA, OVO, GoPay and QRIS—and we're transparent…

Clear data collection rulesSecure payment processingYour control over your dataIndonesia-compliant practices

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What This Privacy Policy Covers

batotoo Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This privacy policy explains what personal information batotoo collects when you create an account, deposit money, play our games, or contact our support team. We collect your name, email, phone number, address and government-issued ID for account verification. Payment data—your DANA wallet ID, OVO number, GoPay

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handle or QRIS reference—is processed securely by our payment partners and never stored on our servers in plaintext. We also track gameplay timestamps, game titles you play, your session device type, and browser information to detect fraud and improve your experience. Your data is held in
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Indonesia-based servers and backed up daily. Access or eligibility depends on local law and is available only where local law permits. We do not sell or rent your data to third parties outside our payment and fraud-prevention vendors, and we retain account data for 12 months
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after closure for regulatory purposes.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY SUPPORT DESK

Contact Us About Your Privacy

If you have questions about how batotoo handles your data, or if you want to request access to your information, delete your account, or opt out of certain data uses, reach out…

Email Privacy Team Send a detailed privacy request to our dedicated inbox. Include your account username, the specific data you're asking about, and whether you want access, deletion, or correction. We'll reply within 14 days.

Live Chat Support Open a chat during our support hours—07:00 to 23:00 Indonesian time, every day—and ask to speak with someone about your privacy. They can log your request and connect you with our data team.

Account Settings Log into your batotoo account, navigate to Settings > Privacy & Data, and review what information we hold. You can update your contact details, adjust notification preferences, and request a data export directly from that page.

DATA SECURITY PRACTICES

How We Keep Your Information Safe

Protecting your personal and payment data is not optional for us—it's the foundation of how batotoo runs.

Encryption Standard

All data flowing between your device and batotoo servers uses TLS 1.3 encryption. Payment information is encrypted with AES-256 at rest. Your password is hashed and salted, never stored in readable form.

Fraud Detection

We monitor every login, deposit and withdrawal for signs of unauthorized access. If we detect suspicious activity, your account is locked and you receive an alert within minutes so you can verify or report it.

Payment Partner Security

DANA, OVO, GoPay and QRIS transactions are processed by those providers' secure systems, not stored on batotoo. We only see transaction confirmations, not your wallet credentials or PIN.

Withdrawal Verification

Every withdrawal request is reviewed by our compliance team before it's sent to your payment method. This manual check confirms your account is in good standing and prevents fraud.

Data Retention Policy

We keep your account data for 12 months after you close your account, in case you need transaction history or dispute resolution. After that, personal details are deleted; anonymized gameplay analytics are retained for platform improvement.

Cookie & Tracking Use

We use cookies to remember your login session, track game preferences, and detect fraud patterns. You can disable non-essential cookies in your browser; essential cookies cannot be turned off without breaking your account access.

Frequently Asked Questions About Your Data

We collect your full name, email, phone number, residential address, date of birth and a copy of your government ID for verification. Your DANA, OVO, GoPay or QRIS wallet ID or bank account details are collected during your first deposit. We also log your device type, IP address and browser type when you log in.

No. We do not sell or rent your personal data to marketing companies, data brokers or third-party advertisers. We share your data only with payment processors (DANA, OVO, GoPay, QRIS), fraud-detection services and our legal/compliance team when required by law.

We retain your account data—name, ID, contact details and transaction history—for 12 months after closure to comply with anti-money-laundering regulations and resolve disputes. After 12 months, personal details are deleted. Anonymized gameplay data may be kept longer for platform analytics.

Yes. Log into Settings > Privacy & Data and click 'Request Data Export'. We will email you a complete record of your personal information, gameplay history and transactions within 14 days. You can also request this via our email privacy team.

Your DANA, OVO, GoPay or QRIS credentials are sent directly to those providers' secure systems; batotoo never sees your wallet password or PIN. We receive only a transaction confirmation. Your payment reference is stored on our servers to match deposits to your account and prevent fraud.

We monitor every login and transaction for unusual patterns—new devices, rapid deposits, or withdrawals to unverified payment methods trigger an alert. If suspicious activity is detected, your account is locked and we notify you by email so you can verify or report the incident immediately.

Yes. Contact our privacy team via email or live chat and request account deletion. We will deactivate your account immediately and flag your data for deletion after 12 months. You can also initiate deletion from Settings > Account > Close Account; you'll receive a confirmation email within 24 hours.

How We Handle Your Privacy at batotoo

Contact Us About Your Privacy

How We Keep Your Information Safe

Encryption Standard

Fraud Detection

Payment Partner Security

Withdrawal Verification

Data Retention Policy

Cookie & Tracking Use

Frequently Asked Questions About Your Data

01 What personal information does batotoo collect when I open an account?

02 Does batotoo sell my data to other companies?

03 How long does batotoo keep my information after I close my account?

04 Can I download a copy of all the data batotoo holds about me?

05 What happens to my payment information when I deposit via DANA, OVO, GoPay or QRIS?

06 How does batotoo detect fraud and protect my account?

07 Can I request that batotoo delete my account and all my data?

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